Arkeia Virtual Appliance:v9.0 Free Use Edition

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The Virtual Appliance is a Virtual Machine including a hardware configuration based on the Arkeia Physical Appliance.
The Virtual Appliance includes Arkeia Network Backup Software with a limited FREE user license.

The Arkeia Virtual Appliance for backup also enables enterprises to leverage the capabilities of virtual environments while taking advantage of the unique features included in the all-in-one system.This allows enterprises to benefit from features such as high-availability, load-balancing, and storage provisioning that are already integrated into various virtualization platforms.

Your Free Use license keys will be sent to the email address provided after the Registration process has been completed. This license key will allow you to use the Arkeia Virtual Appliance: Free Use Edition on a VMware ESX or ESXi server with the backup of up to two virtual machines to a 250 GB VTL as well as to tape. This license is for personal or commercial use and is limited to one license per company.


Arkeia Virtual Appliance: Free Use Edition Overview

  • Learn more about the Arkeia Virtual Appliance and ESX Agent backup options.

Included Licenses

  • Register with Arkeia Software to obtain your Free License and link to the Free Use Edition download.
Arkeia Virtual Appliance: Free Use Edition

2           VM Agents
2           Flows
1           Drive (for backup to disk (vtl) or for backup to tape)
250 GB      VTL (backup to disk)

License Configuration Options

Two VM Client Agent licenses allow you to backup any combination of Arkeia Client Agents.

Backup Server and Client Agent

Backing up the Virtual Appliance server will consume a single VM agent license.
This configuration will allow you to backup (1) backup server and (1) other VM client machine.

Configuration Example:

Client Agents Only

If you DO NOT backup the Virtual Appliance, then you will be able to backup two VM client machines.

Configuration Example:

Supported Web Browsers

The Arkeia Appliance supports the following browsers.

Technical Support

How to get support for the Arkeia Virtual Appliance: Free Use Edition.

Access to the Arkeia Technical Support Portal is not offered on the Arkeia Virtual Appliance: Free Use Edition.
Access to the Technical Support Portal, is only available by upgrading to a fully featured version of Arkeia Network Backup Virtual Appliance.

Upgrade to Arkeia Network Backup Virtual Appliance

The Arkeia Virtual Appliance: Free Use Edition can be upgraded to the fully featured version of Arkeia Network Backup without affecting the existing backup environment so there is absolutely no data or configuration loss.

What's Included In the Upgrade

An upgrade includes the ability to:

  • backup more agents of different Types. (IE. Windows Servers, NDMP, ESX Servers, AIX, Solaris, etc...)
  • backup agent options. (IE: MS Exchange, MySQL, PosgreSQL, MSSQL, Oracle, etc...)
  • an increase in VTL from 250 GB to 2TB or more if required.
  • access to Technical Arkeia Support Portal.
  • access to new product features and updates.

Contact Sales to upgrade to Arkeia Network Backup Virtual Appliance.

How To Upgrade

Upgrading to Arkeia Network backup can be accomplished in a few easy steps.

  • The upgrade will not affect the existing backup policy or environment so you will not loose any data.
  • The upgrade will upgrade the "Arkeia Virtual Appliance: Free Use Edition" with Arkeia Network Backup Virtual Appliance.
1. Contact Sales to upgrade to Arkeia Network Backup Virtual Appliance.
2. Enter the Arkeia Network Backup Appliance Software licenses. Home > Licenses > Add A New License 4. Open the Web User Interface and Login.


Administrator Rights

The System Administrator must have access permissions which allows him or her to add Virtual Machines.

VMware Client

VMware Infrastructure Client 2.5 or higher

Hardware and Disk Space

A server compatible with VMware ESX or ESXi Server and a minimum of 250 GB of disk space.

Supported Platforms

The Arkeia Virtual Appliance is supported on the following platforms:

VMware ESX Server
VMware ESXi Server
VMware vSphere 4
VMware vSphere 5

Hardware Configuration

The Arkeia Virtual Appliance: Free Use Edition hardware configuration includes the following.

512 MB of memory
One 32-bit CPU
One network adapter
SCSI Controller: LSI Logic
Hard Disk 1: 512 MB: used for the OS
Hard Disk 2: 250 GB: mostly used for the Arkeia database, index and VTL.

The SCSI controller manages the 2 Hard disks and is able to handle any external tape drive or tape library that the ESX server can access (direct SCSI, iSCSI, SAN, ...).
D2T is therefore possible.

NOTE: The network adapter's MAC address is generated automatically by VMware ESX Server when the AVA is started for the first time.

Arkeia Virtual Appliance: Free Use Edition Installation

Download The Arkeia Virtual Appliance: Free Use Edition

Register with Arkeia Software to obtain the License and link to the Arkeia Virtual Appliance: Free Use Edition download.

.zip Installation

Unzip and Extract the files to a temporary directory.

Import The Virtual Appliance


Import the appliance as an ovf Template from the vSphere Client.

Click on File -> Deploy OVF Template

ESX Server

Click on File > Virtual Appliance > Import
Click on "Import From File"
Browse the local system for the location of the .ovf file (Open Virtual Machine Format)
Click "Next"
Verify the Virtual Appliance Details
Click "Next"
Input a name for the Virtual Appliance 
Click "Next"
Click "Finish"

Network Connection

The Arkeia Appliance needs to be configured for the network, either statically or by a DHCP server with:

  • IP Address Configuration
    • IP (v4) Address
    • Subnet Mask
    • Broadcast Address
    • Gateway
    • Machine Name (optional, if set in the DHCP server)
    • DNS (optional, if obtained from the DHCP server)
    • List of Hosts

Not setting the Gateway could result in a (Error 113: Not Route to host) when trying to connect to client machines.

DHCP Network Connection

Arkeia highly recommends using a static IP address assignment for all backup appliances.

If your network uses a DHCP server, start the Virtual Appliance and open the console window. The Virtual Appliance will wait for one minute to receive a DHCP response. Once it has received an IP address it will display it on screen once the system has finished booting. If no DHCP response is received it will revert to the default IP address of

Obtain the IP

Obtain the IP of the Virtual Appliance by clicking on the summary tab of the AVA.


Alternatively, you can obtain the IP of the Virtual Appliance by clicking on the console tab of the AVA.

Click on Console
Locate the IP

Static IP Address Connection

If a DHCP server is not used, a static IP address can be given to the Virtual Appliance before it is connected to the network.
The web interface can be accessed by connecting to in your local browser after a temporary route has been created.

Create Temporary Route to

In the case that a DHCP server is not used, you will need to create a route to to be able to access the web interface.
Add the route to a Virtual machine that is connected to the same Virtual switch where the Virtual Appliance is connected.
If this Virtual machine is running Windows, with an IP, the following command will create the route:

MS Windows Command
Add Route:     route add mask
Remove Route:  route delete
Linux Command
Add Route:    route add dev eth0
Remove Route: route del

First Login / Password Defaults

The Arkeia Appliance is configured in two parts consisting of Backup Software and Appliance System.
Each section has a separate superuser and password.


Web Interface Login (Backup Software)
username =   root
password =   blank

Arkeia Virtual Appliance: Free Use Edition:
username = root
password = arkeia

Using a Firefox 3 or higher web browser, go to the Web Interface using your DHCP address or the default IP.


To log into the appliance, enter root in the User name field. Do not change the Password field for the initial login because the default password is blank.

Click "Login"

System Configuration

Click on System Configuration to view the System Settings Menu


Configure the network of the appliance using the information suited for your environment.

HOME > System Configuration > Network

System Password

Enter the Appliance System default password: arkeia


IP Config Settings

Arkeia DOES NOT recommend using DHCP for the backup appliance.

Enter the hostname of the Appliance

Assigning the hostname to the backup server is "MANDATORY".
Failure to assign a hostname to the backup server can result in a communications failure with the client.
Configure the network settings as indicated below using your settings
click Validate


Click on the DNS Tab and enter the hostname or IP address of your DNS servers.
Click "Validate"


Click on the Hosts Tab and enter the IP, FQDN and ALIAS the backup server and clients

Adding the hostname and IP address of the backup server is "MANDATORY".
Failure to add the hostname and IP address of the backup server can result in a communications failure with the client.
Click "Validate"


Enter the address details of the SMTP server Arkeia will use to send email notifications and backup reports.

HOME > System Configuration > SMTP
Click "Validate"


Enabling SSH will allow your system administrators access to the backup appliance. SSH can also be used to allow the Arkeia Support Team access to your system in the event access is needed.
WARNING: If you lose the Web Interface password, you will not be able to access the appliance unless SSH is enabled.

HOME > System Configuration > SSH
Enable SSH
Click "Validate"

Date and Time

Set the date and time of the backup appliance

Select YES or NO to use an NTP Server




Set the date where your appliance is located.


Set the current time.
Click "Validate"

Time Zone

Set the time zone to your current location.
Click "Validate"



NTP Servers

Set the NTP servers hostname or IP address that you wish to use.
click Validate

Time Zone

Set the time zone to your current location.
Click "Validate"


Change the appliance system password from the default of "arkeia" to a password of your choice.

NOTE: This does not affect the Arkeia Web Interface user passwords.

Click "Validate"


Enable Appliance SNMP

The appliance firmware v8.1.4 includes Net-SNMP that can be used to monitor the health of the Virtual Appliance.
By default SNMP is disabled and must be enabled by setting SNMPDRUN to "yes" in the /etc/default/snmpd file.

Enable SSH.

Enable ssh
Open a shell to the Appliance.

Edit the /etc/default/snmpd file.

vi /etc/default/snmpd

# snmp control (yes means start daemon)

Start snmpd.

/etc/init.d/snmpd start

Verify snmpd is running.

ps -ef |grep snmp
snmp      1260     1  0 01:45 ?        00:00:00 /usr/sbin/snmpd -Lsd -Lf /dev/null -u snmp -I -smux -p /var/run/

SNMPwalk Test

Below are a few examples of a remote SNMP Monitoring server querying the Arkeia Appliance.
"snmp-utils" is not installed on the Arkeia Appliance so these commands must be executed from a separate server.

The command takes a single OID, and will display a list of all the results which lie within the subtree rooted on this OID:

# /usr/bin/snmpwalk -v 2c -c public system

SNMPv2-MIB::sysDescr.0 = STRING: Linux edgefort000C29CD56DA #1 SMP Tue Dec 23 18:03:12 CET 2008 i686
SNMPv2-MIB::sysObjectID.0 = OID: NET-SNMP-MIB::netSnmpAgentOIDs.10
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (246997) 0:41:09.97
SNMPv2-MIB::sysContact.0 = STRING: root
SNMPv2-MIB::sysName.0 = STRING: edgefort000C29CD56DA
SNMPv2-MIB::sysLocation.0 = STRING: Unknown
SNMPv2-MIB::sysORLastChange.0 = Timeticks: (19) 0:00:00.19
SNMPv2-MIB::sysORID.2 = OID: SNMPv2-MIB::snmpMIB
SNMPv2-MIB::sysORID.4 = OID: IP-MIB::ip
SNMPv2-MIB::sysORID.7 = OID: SNMP-FRAMEWORK-MIB::snmpFrameworkMIBCompliance
SNMPv2-MIB::sysORID.8 = OID: SNMP-MPD-MIB::snmpMPDCompliance
SNMPv2-MIB::sysORDescr.1 = STRING: The MIB module to describe generic objects for network interface sub-layers
SNMPv2-MIB::sysORDescr.2 = STRING: The MIB module for SNMPv2 entities
SNMPv2-MIB::sysORDescr.3 = STRING: The MIB module for managing TCP implementations
SNMPv2-MIB::sysORDescr.4 = STRING: The MIB module for managing IP and ICMP implementations
SNMPv2-MIB::sysORDescr.5 = STRING: The MIB module for managing UDP implementations
SNMPv2-MIB::sysORDescr.6 = STRING: View-based Access Control Model for SNMP.
SNMPv2-MIB::sysORDescr.7 = STRING: The SNMP Management Architecture MIB.
SNMPv2-MIB::sysORDescr.8 = STRING: The MIB for Message Processing and Dispatching.
SNMPv2-MIB::sysORDescr.9 = STRING: The management information definitions for the SNMP User-based Security Model.
SNMPv2-MIB::sysORUpTime.1 = Timeticks: (9) 0:00:00.09
SNMPv2-MIB::sysORUpTime.2 = Timeticks: (9) 0:00:00.09
SNMPv2-MIB::sysORUpTime.3 = Timeticks: (9) 0:00:00.09
SNMPv2-MIB::sysORUpTime.4 = Timeticks: (9) 0:00:00.09
SNMPv2-MIB::sysORUpTime.5 = Timeticks: (9) 0:00:00.09
SNMPv2-MIB::sysORUpTime.6 = Timeticks: (9) 0:00:00.09
SNMPv2-MIB::sysORUpTime.7 = Timeticks: (19) 0:00:00.19
SNMPv2-MIB::sysORUpTime.8 = Timeticks: (19) 0:00:00.19
SNMPv2-MIB::sysORUpTime.9 = Timeticks: (19) 0:00:00.19

It can also be used with a single MIB (scalar) object, or even an exact instance OID - returning the corresponding value:

# snmpwalk -v 2c -c public sysDescr

SNMPv2-MIB::sysDescr.0 = STRING: Linux edgefort000C29CD56DA #1 SMP Tue Dec 23 18:03:12 CET 2008 i686

The following command shows the file system mount point.

snmpwalk -v 2c -c public hrFSMountPoint.5

HOST-RESOURCES-MIB::hrFSMountPoint.5 = STRING: "/vol0"

It is also possible to start the walk at a higher level, retrieving more than one group of information.
This command will retrieve all the information known to an agent. The output is omitted for obvious reasons)

# snmpwalk -v 2c -c public .iso

Firmware Updates


  • Arkeia Virtual Appliance: Free Use Edition
  • Computer with a web browser and connection to the Internet

Firmware Download

Download the latest Firmware update package to your local PC.

Firmware Upgrade

In a web browser, connect to the Virtual Appliance Web Interface and login as "root"

Click "Login"
HOME > System Configuration
Enter the System Password and Click Validate
Click "Install"
Click Browse and select the update package on your local file system and click Open.
Click the "Install" button
Restart the Free Virtual Machine

Access the Web Interface

Using a Firefox 2 or higher web browser, go to the Web Interface by hostname or IP.

First Login

The default value for login is 'root' with no password
NOTE: This is not the system superuser root, but the Arkeia Application user root.


User Password

Set the Arkeia 'root' user password then login with your new user name and password combination.

  • Refer to the User Guide for more details on User management.

HOME > User Configuration
Select "Change 'root' Password"

Software License Installation

  • Register with Arkeia Software to obtain your Free License and link to the Free Use Edition download.

Install the licenses provided to you via email.

NOTE: If you receive the error message "Illegal Key Code", ensure there are no white spaces before and after each license parameter.

HOME > License > Add a New License

How to Use Arkeia Network Backup

Arkeia Software Documentation

Refer to the Arkeia Software Configuration Guide for details on how to use Arkeia Network Backup included in the Arkeia Virtual Appliance: Free Use Edition.

How To Add Client Agents

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