Customer Support Login

From Arkeia Documentation

To access/update your support cases proceed as following:

1. Use your WEB browser and go to:Customer Login

2. Enter your email address in the user name field and your password.

3. If you don't remember your password, press the "Forgot your password?" link and a temporary password will be emailed to you.

3. Once you are logged in, click on View Cases to view your open cases.

Other Navigational Options Are:

• "Find Solution" to access the Solutions Knowledge Base.
• "Log A Case" to open a new case with Arkeia Support.
• "View Cases" to view active open cases.
• "Logout" to exit the Support Portal.

If you cannot find your case use the "View All Cases/View My Cases" and "View Closed Cases/View Open Cases" buttons to obtain access to older cases.

4. Click on the subject of your case to view it's contents

5. To update the case, scroll to the bottom of the case for:

• click on "Add Attachment" to send us files like the ARKINFO.tz file.
  
• click on "Add Comment" to update the ticket itself.